Privacy Policy (UK GDPR)
Effective date: 03 April 2026
This Privacy Policy explains how ROPE ACCESS ROOFING LTD (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you use our website, contact us, request a quote, or use our services.
If you have any questions about this policy or your personal data, contact us at: kamil@ropeaccessroofing.net
1) Who we are
We are a UK-based roofing and rope access maintenance service provider. We act as a data controller for the personal data described in this policy.
Company name: ROPE ACCESS ROOFING LTD
Company number: 15489481
Registered office address: 11 Colne Road, Tonbridge, England, TN10 3JN
Contact email: kamil@ropeaccessroofing.net
2) The personal data we collect
We may collect and process the following categories of personal data:
A) Data you provide to us
- Identity and contact details: name, email address, phone number
- Property and job details: property address, postcode, issue description, urgency, service requested
- Messages and communications: information you include in emails, forms, or messages (including WhatsApp if you contact us there)
- Photos and attachments: any images you upload or send to help explain the issue
B) Data we collect automatically when you use our website
Depending on how the website is built and configured, we may collect:
- Device and usage data: IP address, browser type, device type, pages visited, time spent, referring page
- Cookie and similar technology data: for site functionality, security, and analytics (see Cookies section)
3) How we use your personal data
We use your data for the following purposes:
- To respond to enquiries and communicate with you
- To arrange a site visit, assess the job, and provide a quote
- To deliver services and manage bookings, scheduling, and on-site work
- To provide documentation relating to the work (for example photo reporting where relevant)
- To manage invoicing and payments where applicable
- To improve our website and service (analytics, troubleshooting, security)
- To comply with legal obligations, including tax and record-keeping requirements
- To protect our business (fraud prevention, misuse prevention, enforcing our terms)
4) Lawful bases for processing (UK GDPR)
We process personal data under one or more of the following lawful bases:
- Contract: to provide a quote, arrange a visit, and deliver services you request
- Legitimate interests: to run and protect our business, respond to requests, keep records, and improve our services and website
- Legal obligation: to comply with UK law (for example accounting and tax requirements)
- Consent: where required for certain cookies and similar technologies, and where you opt in to marketing
5) Marketing
We may contact you about your enquiry, quote, booking, or service. This is service communication, not marketing.
We do not send marketing emails unless you have asked to receive them or we have a lawful basis to do so. If you receive marketing from us, you can opt out at any time by replying to the message or emailing kamil@ropeaccessroofing.net.
6) Sharing your personal data
We do not sell your personal data.
We may share personal data only when necessary, for example with:
- Email and communication providers used to handle enquiries and messages
- Website hosting and website platform providers used to operate the site
- Analytics and security providers used to measure performance and protect the site
- Professional advisers (accountants, legal advisers) where needed
- Authorities if required by law
We share only what is necessary for the specific purpose.
7) International transfers
Some service providers (for example website, email, or analytics providers) may process data outside the UK.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as UK-approved transfer mechanisms (for example the UK International Data Transfer Agreement or UK Addendum) or other legally recognised safeguards.
8) How long we keep your data (retention)
We keep personal data only for as long as necessary for the purposes set out in this policy, including legal, accounting, or reporting requirements.
Typical retention approach:
- Enquiries and quotes: kept for a reasonable period to manage follow-ups, disputes, or service continuity
- Job records, communications, and related documentation: kept to manage service history and business records
- Invoice and accounting records: kept as required by UK tax and accounting rules
If you want more detail about retention for a specific type of data, contact kamil@ropeaccessroofing.net.
9) Security
We use reasonable technical and organisational measures to protect personal data, including access controls and standard security practices.
No online system is 100% secure. If you believe your data has been compromised, contact us immediately at kamil@ropeaccessroofing.net.
10) Cookies and similar technologies
Our website may use cookies and similar technologies to:
- make the site work correctly
- improve performance and user experience
- understand how visitors use the site (analytics)
- protect the site (security features)
You can control cookies through your browser settings. Depending on how the site is configured, you may also see a cookie banner where you can manage preferences.
Disabling some cookies may affect site functionality.
11) Your rights (UK GDPR)
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data in certain cases
- Restrict processing in certain cases
- Object to processing based on legitimate interests
- Data portability in certain cases
- Withdraw consent where processing is based on consent
To exercise your rights, email kamil@ropeaccessroofing.net. We may need to verify your identity before responding.
12) Complaints
If you have a concern about our use of your personal data, contact us first at kamil@ropeaccessroofing.net and we will try to resolve it.
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO).
13) Children
Our services and website are not directed at children, and we do not knowingly collect data from children.
14) Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we do.
